Franz : Faq


	• What is the meaning of the Franz logo? • What do the stamps (signatures) on the bases of your products stand for? • How many steps are required to produce one piece of Franz porcelain? • What are the jewelry chains made of? • How long are the jewelry chains? • Can these products be exposed to direct sun light? • Is the merchandise food safe? • Is the merchandise dishwasher safe? • Is the merchandise microwavable safe? • How many cups of tea does a teapot hold? • Where can I find Franz products? • Can you send me a Franz Collection catalog? Q: What is the meaning of the Franz logo? A: The Franz logo incorporates the calligraphic writing of the Chinese character 'CHEN' and a soaring seagull together in harmony. It symbolizes the core values shared by company employees and that is a grand vision developed from the glorious history of East and West expresses pride of being modern Chinese. Q: What do the stamps (signatures) on the bases of your products stand for? A: Basically there are 2-3 stamps (signatures) on the base. One is the Franz Collection logo. The other two are signatures of the sculptor and the designer for that particular piece of Franz porcelain. It is possible that there will only be one signature if the designer and sculptor are the same. Q: How many steps are required to produce one piece of Franz porcelain? A: The entire procedure requires around 15 steps. Each piece of Franz porcelains is handcrafted. Each is unique. Q: What are the jewelry chains made of? A: They are made from rhodium, which is a member of the platinum family and is the most expensive precious metal. Q: How long are the jewelry chains? A: The chains range from 18"-20" Q: Can these products be exposed to direct sun light? A: Yes. As each item is fired at over 1800 degrees Fahrenheit. Colors will not fade. Q: Is the merchandise food safe? A: Yes. Franz porcelain is FDA approved, food safe. They are all functional items. Q: Is the merchandise dishwasher safe? A: No. Due to the delicate designs of Franz porcelain, we do not recommend cleaning Franz products in a dishwasher. Q: Is the merchandise microwave safe? A: Yes. Q: How many cups of tea does a teapot hold? A: Depending on the style of the teapot they can range between 7-12 of the corresponding cups. Q: Where can I find Franz products? A: You can obtain the name and address of a retailer in your area that carries the Franz collection by clicking here - Store Locator. Q: Can you send me a Franz Collection catalog? A: Franz Collection catalog is only available to retail stores that carry Franz products. If you are a retailer and are interested in carrying Franz product, please feel free to email us your store name and address at info@franzcollection.com. Your request will be forwarded to the appropriate Sales Organization.
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